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SMS Terms & Conditions

Effective Date: March 19, 2026
Last Updated: March 19, 2026

Overview

These SMS Terms and Conditions (“Terms”) govern your receipt of text message (SMS) notifications from Big Visual Group (“BVG,” “we,” “us,” or “our”). By providing your mobile phone number and scheduling services with BVG, you agree to these Terms.

SMS Notifications Program

Big Visual Group operates an SMS notification program to keep customers informed about their scheduled services. Notifications may include:

  • Appointment and job confirmations
  • Technician dispatch and arrival notifications
  • Appointment reminders
  • Job status updates

Consent and Opt-In

By providing your mobile phone number when scheduling services with Big Visual Group — whether by phone or email — you consent to receive SMS notifications from BVG. Consent is not a condition of purchasing any goods or services.

Message Frequency

Message frequency varies based on your active service schedule with Big Visual Group. You may receive multiple messages per job or appointment. We will only send messages directly related to your scheduled services.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan. Big Visual Group is not responsible for any charges incurred from your mobile carrier in connection with SMS notifications.

How to Opt Out

You may opt out of SMS notifications at any time by replying STOP to any message from us. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent. To re-subscribe, reply START to any message from BVG.

Help and Support

For help, reply HELP to any message, or contact Big Visual Group directly:

Phone: 615-731-3700
Email: info@bigvisualgroup.com
Website: www.bigvisualgroup.com

Limitation of Liability

Big Visual Group is not liable for any delays or failures in the receipt of SMS notifications, including those caused by mobile carrier issues, network outages, or technical failures outside our control. SMS notifications are provided as a convenience and do not replace direct communication with BVG for time-sensitive matters.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our SMS notification service after any changes constitutes your acceptance of the updated Terms.