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Privacy Policy

Effective Date: March 19, 2026
Last Updated: July 23, 2026

Overview

Big Visual Group (“BVG,” “we,” “us,” or “our”) is a Nashville-based commercial print and sign company. We are committed to protecting the privacy of our customers and contacts. This Privacy Policy explains how we collect, use, and protect your personal information, including information used to communicate with you via SMS text messaging.

Information We Collect

We may collect the following types of personal information when you engage with us:

  • Name and business name
  • Phone number (mobile and/or business)
  • Email address
  • Mailing or business address
  • Job or project details related to services requested

This information is collected when you contact us by phone or email to request a quote, place an order, or schedule services.

Categories of Personal Information We Collect


Under the California Consumer Privacy Act (CCPA/CPRA) and similar state laws, the
personal information we collect through this website falls into the following
categories:

  • Identifiers — name, business name, email address, phone
    number, mailing or business address, IP address, and online identifiers such as
    cookie IDs.
  • Customer records — contact and billing details you provide
    when requesting a quote or placing an order.
  • Commercial information — records of services requested or
    purchased, and job or project details related to your order.
  • Internet or other electronic network activity — pages
    viewed, referring site, and interactions with our website, collected through
    cookies and analytics as described below.
  • Geolocation data — approximate location inferred from your
    IP address. We do not collect precise geolocation.
  • Visual information — artwork, photographs, and other files
    you submit to us for production.
  • Professional or employment-related information — only when
    you apply for a position with us, such as your work history and résumé.


We collect this information directly from you, automatically through your use of our
website, and from the analytics and advertising providers named in the section below.
We use it for the purposes described in “How We Use Your Information.”


We do not collect sensitive personal information through this website,
as that term is defined by the CCPA — including government identification
numbers, financial account credentials, precise geolocation, racial or ethnic origin,
health information, or biometric data. We do not knowingly collect personal
information from children, as described under “Children’s Privacy.”


Cookies, Analytics & Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, understand how visitors use it, and improve our services. Some of these technologies are provided by third parties, which may receive information such as your IP address, device and browser type, pages viewed, and interactions with our site. The specific technologies currently in use include:

  • Google Analytics 4 (Google LLC) — website analytics used to measure traffic and usage. We operate two Google Analytics properties (measurement IDs G-3KT4C16M4V and G-CZS6GTKNET), deployed through the MonsterInsights and Google Analytics integrations. Google Analytics sets cookies and may collect your IP address, approximate location, device information, and browsing activity on our site.
  • Google Tag Manager (Google LLC; container GTM-P3TJC389) — a tag-management tool used to deploy and manage the analytics and marketing tags described in this policy.
  • Gravity Forms Google Analytics Add-On — sends form-interaction events (for example, when you submit a contact or quote form) to Google Analytics.
  • Google Fonts (Google LLC) — web fonts served from Google’s servers to display our website’s typography. When fonts are loaded, your IP address may be transmitted to Google.
  • UserWay Accessibility Widget — a third-party accessibility tool that loads on our pages to provide assistive features.
  • Web Chat Widget — a third-party live-chat tool that, if you interact with it, may collect the contact details and messages you provide.
  • Flickr / Photostream Embeds — image galleries embedded from third-party photo-hosting services, which may set their own cookies.

You can manage non-essential cookies at any time through the cookie-consent banner on our website or your “Cookie Preferences” control. You may also disable cookies through your browser settings, though some parts of the site may not function properly as a result. For more information about how Google uses data, see Google’s Privacy Policy at policies.google.com/privacy. You can opt out of Google Analytics across all sites using Google’s browser add-on at tools.google.com/dlpage/gaoptout.

SMS Notifications

With your consent, Big Visual Group may send you SMS (text message) notifications related to your service, including:

  • Appointment and job confirmations
  • Technician dispatch and arrival notifications
  • Appointment reminders
  • Job status updates

Consent: By providing your mobile phone number when scheduling services — whether by phone or email — you consent to receive SMS notifications from Big Visual Group related to your service. Consent is not a condition of purchase.

Message frequency will vary based on your active service schedule. You may receive multiple messages per job or appointment.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out at any time, reply STOP to any SMS message from us. You will receive a confirmation and no further messages will be sent. To re-subscribe, reply START.

For help, reply HELP to any message or contact us directly at info@bigvisualgroup.com.

How We Use Your Information

We use your personal information solely to:

  • Fulfill and manage service requests and orders
  • Communicate with you about your project or appointment
  • Send SMS notifications you have consented to receive
  • Respond to inquiries and provide customer support

We do not sell, rent, lease, or share your personal information with third parties for marketing purposes.

Data Sharing

We may share your information only in the following limited circumstances:

  • Service providers: Third-party platforms used to deliver SMS notifications (e.g., Infobip) or manage scheduling (e.g., Zuper). These providers are contractually required to protect your data and use it only to provide services on our behalf.
  • Legal requirements: When required by law, regulation, or legal process.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. You may request deletion of your information at any time by contacting us at the address below.

Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us using the information below.

Your California & State Privacy Rights

Depending on your state of residence (for example, under the California Consumer Privacy Act, as amended by the CPRA, and similar state laws), you may have the right to know what personal information we collect, to request access to or deletion of that information, to correct inaccurate information, and to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. We will not discriminate against you for exercising these rights.

Do Not Sell or Share My Personal Information

Although we do not sell the contact information you provide to us for money, our use of certain analytics and advertising cookies may qualify as a “sale” or “sharing” under applicable state law. To opt out, use the “Do Not Sell or Share My Personal Information” or “Cookie Preferences” link available in the footer of our website, or contact us at info@bigvisualgroup.com. When you opt out, we will disable non-essential advertising and analytics cookies for your session.

Global Privacy Control (GPC)

Our website recognizes and honors the Global Privacy Control (GPC) signal. If your browser or a browser extension sends a GPC signal, we will treat it as a valid request to opt out of the sale or sharing of your personal information and will automatically disable non-essential tracking for that browser.

Children’s Privacy

Our website and services are intended for a general, business audience and are not directed to children. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@bigvisualgroup.com and we will take reasonable steps to delete that information from our records. This practice is intended to comply with the Children’s Online Privacy Protection Act (COPPA) and applicable state children’s-privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Big Visual Group
Nashville, Tennessee
Email: info@bigvisualgroup.com
Website: www.bigvisualgroup.com