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Privacy Policy

Effective Date: March 19, 2026
Last Updated: March 19, 2026

Overview

Big Visual Group (“BVG,” “we,” “us,” or “our”) is a Nashville-based commercial print and sign company. We are committed to protecting the privacy of our customers and contacts. This Privacy Policy explains how we collect, use, and protect your personal information, including information used to communicate with you via SMS text messaging.

Information We Collect

We may collect the following types of personal information when you engage with us:

  • Name and business name
  • Phone number (mobile and/or business)
  • Email address
  • Mailing or business address
  • Job or project details related to services requested

This information is collected when you contact us by phone or email to request a quote, place an order, or schedule services.

SMS Notifications

With your consent, Big Visual Group may send you SMS (text message) notifications related to your service, including:

  • Appointment and job confirmations
  • Technician dispatch and arrival notifications
  • Appointment reminders
  • Job status updates

Consent: By providing your mobile phone number when scheduling services — whether by phone or email — you consent to receive SMS notifications from Big Visual Group related to your service. Consent is not a condition of purchase.

Message frequency will vary based on your active service schedule. You may receive multiple messages per job or appointment.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out at any time, reply STOP to any SMS message from us. You will receive a confirmation and no further messages will be sent. To re-subscribe, reply START.

For help, reply HELP to any message or contact us directly at info@bigvisualgroup.com.

How We Use Your Information

We use your personal information solely to:

  • Fulfill and manage service requests and orders
  • Communicate with you about your project or appointment
  • Send SMS notifications you have consented to receive
  • Respond to inquiries and provide customer support

We do not sell, rent, lease, or share your personal information with third parties for marketing purposes.

Data Sharing

We may share your information only in the following limited circumstances:

  • Service providers: Third-party platforms used to deliver SMS notifications (e.g., Infobip) or manage scheduling (e.g., Zuper). These providers are contractually required to protect your data and use it only to provide services on our behalf.
  • Legal requirements: When required by law, regulation, or legal process.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. You may request deletion of your information at any time by contacting us at the address below.

Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Big Visual Group
Nashville, Tennessee
Email: info@bigvisualgroup.com
Website: www.bigvisualgroup.com